Erstellen Sie vor der Eskalation eines Integrationsproblems über den etablierten JobHandy-Supportkanal einen vollständigen und sicheren Diagnosedatensatz.
Verwenden Sie den für Ihre Organisation etablierten JobHandy-Kunden- oder Integrationssupportkanal. Der Public-API-Vertrag definiert keine allgemeingültige Support-E-Mail-Adresse; deshalb wird auf dieser Seite keine erfunden.
Betreff: JobHandy API - <Operation> - <Fehlercode>UTC-Zeit:Umgebung: Öffentliche Produktions-APIClient-Release:OpenAPI-Version:Methode und Pfad:HTTP-Status:Fehlercode:Request-ID:Tenant-Kontext:Dry Run:Erwartetes Ergebnis:Tatsächliches Ergebnis:Reproduktionsschritte:Bereits ausgeführte Retries oder Reconciliation:Bereinigte Nachweise beigefügt:
Erzeugen Sie bei einem mehrdeutigen Write-Ergebnis keine zweite Mutation, nur um eine eindeutigere Fehlermeldung zu erhalten. Lesen Sie die Ressource erneut und geben Sie sowohl die Request-ID des Schreibvorgangs als auch die der Reconciliation an.
Zuletzt geändert am 27. August 2026
{"docsConfig":{"theme":"aspen","$schema":"https://mintlify.com/docs.json","name":"JobHandy Developers","description":"Official JobHandy API documentation for secure HR, workforce, order, incident, division, and payroll integrations.","colors":{"primary":"#00505A","light":"#1FD1B6","dark":"#00505A"},"logo":{"light":"https://mintcdn.com/jobhandy/7JrsobpOBQPnQpU4/images/Jobhandy_Logo_green_white_RGB.png?fit=max\u0026auto=format\u0026n=7JrsobpOBQPnQpU4\u0026q=85\u0026s=a7e7a836fc983b471c30c9252f19ea28","dark":"https://mintcdn.com/jobhandy/15Qr7gvPLlVjKkPN/images/jobhandy-logo-dark.svg?fit=max\u0026auto=format\u0026n=15Qr7gvPLlVjKkPN\u0026q=85\u0026s=889e8811bb06f18e9df26f6fca07f85a","href":"https://www.jobhandy.io"},"favicon":{"light":"https://mintcdn.com/jobhandy/7JrsobpOBQPnQpU4/images/Jobhandy-Favicon_256x256_space.png?fit=max\u0026auto=format\u0026n=7JrsobpOBQPnQpU4\u0026q=85\u0026s=8ce840bfd195e203339ad55f07cef2c1","dark":"https://mintcdn.com/jobhandy/7JrsobpOBQPnQpU4/images/Jobhandy-Favicon_256x256_space.png?fit=max\u0026auto=format\u0026n=7JrsobpOBQPnQpU4\u0026q=85\u0026s=8ce840bfd195e203339ad55f07cef2c1"},"api":{"openapi":{"source":"https://assets.jobhandy.io/api-spec/jobhandy-public-api.openapi.json?rev=20261020-api-2.0.0"},"params":{"expanded":"closed","post":["x-client-default-state"]},"playground":{"display":"interactive","proxy":true},"examples":{"defaults":"required","languages":["bash","javascript","python","csharp","powershell"],"prefill":false,"autogenerate":true},"url":"full"},"appearance":{"default":"system"},"background":{"color":{"light":"#FFFFFF","dark":"#00505A"}},"navbar":{"links":[{"href":"https://www.jobhandy.io","label":"JobHandy"},{"href":"https://app.jobhandy.io/admin","label":"Administration"}],"primary":{"type":"button","label":"Open JobHandy","href":"https://app.jobhandy.io"}},"search":{"prompt":"How do I create an API key?"},"fonts":{"heading":{"family":"Satoshi","weight":700,"source":"https://cdn.prod.website-files.com/69b933d003ce13513e3316b1/69b93f6637dfed5a30f079d9_satoshi-bold.woff2","format":"woff2"},"body":{"family":"Satoshi","weight":400,"source":"https://cdn.prod.website-files.com/69b933d003ce13513e3316b1/69b93f66c771407c02111b70_satoshi-regular.woff2","format":"woff2"}},"icons":{"library":"lucide"},"styling":{"eyebrows":"breadcrumbs","codeblocks":{"theme":{"light":"github-light","dark":"github-dark"}},"latex":false},"contextual":{"options":["copy","download-spec","chatgpt","claude"],"display":"header"},"thumbnails":{"fonts":{"family":"Poppins"}},"interaction":{"drilldown":false},"metadata":{"timestamp":true},"navigation":{"directory":"card","languages":[{"language":"en","default":true,"href":"get-started/introduction"},{"language":"de","navbar":{"links":[{"href":"https://www.jobhandy.io","label":"JobHandy"},{"href":"https://app.jobhandy.io/admin","label":"Administration"}],"primary":{"type":"button","label":"JobHandy öffnen","href":"https://app.jobhandy.io"}},"href":"de/get-started/introduction"}]}},"deployment":{"deploymentMetadataValue":{"subdomain":"jobhandy","hasAudioNarration":false,"actualSubdomain":"jobhandy","customDomains":["developers.jobhandy.io"],"gitSource":{"type":"gitlab","owner":"jobhandy","repo":"jobhandy_apidocs","deployBranch":"import-mintlify-docs","contentDirectory":"","isPrivate":true,"projectId":88749629,"mountPath":"","label":"","_id":"6af30f5c2461d4bf973a09a4"},"entitlements":{"AI_CHAT":{"status":"DISABLED"}},"buildId":"6af30f5c2461d4bf973a09ae","clientVersion":"0.0.4102","searchFilterCounts":[{"language":"en","tag":"Documentation","count":32},{"language":"de","tag":"Dokumentation","count":32},{"language":"en","tag":"API Reference","count":29},{"language":"de","tag":"API-Referenz","count":29},{"language":"en","tag":"Architecture \u0026 Concepts","count":15},{"language":"de","tag":"Architektur \u0026 Konzepte","count":15},{"language":"en","tag":"Integration Guides","count":7},{"language":"de","tag":"Integrationsleitfäden","count":7},{"language":"en","tag":"Data Models","count":6},{"language":"de","tag":"Datenmodelle","count":6},{"language":"en","tag":"Incidents","count":5},{"language":"en","tag":"Get Started","count":5},{"language":"en","tag":"Operations","count":5},{"language":"de","tag":"Vorfälle","count":5},{"language":"de","tag":"Erste Schritte","count":5},{"language":"de","tag":"Betrieb","count":5},{"language":"en","tag":"Divisions","count":4},{"language":"en","tag":"Employees","count":4},{"language":"de","tag":"Divisionen","count":4},{"language":"de","tag":"Mitarbeiter","count":4}]},"assistantConfig":{"enableAskAiButton":false,"enableStarterQuestions":false,"enableContextualStarterQuestions":false,"enableAskAiSearchBar":true,"deflection":{"enabled":true,"email":"frank.offermann@jobhandy.io"}},"basePath":"","hasChatPermissions":false,"hasWebMcpPermissions":false,"toggles":[{"name":"kill-isr","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"custom-rbac-roles","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-mintlify-slack","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-integrations-settings","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"rbac-expansion","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-pr-grouping","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"custom-prefix","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"analytics-v7","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"user-flows-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"no-publish-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-onboarding","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"llms-txt-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving-live","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"stripTemperatureMiddleware","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"support-platform-pylon-zendesk","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"instant-rollback","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications-server","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-fable","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fixed-ai-action-pricing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automation-resolve-merge-conflict","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"scoped-publishing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"mintql","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"page-level-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-version-history-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"billing-page-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"full-page-search","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workspace-projects","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"assistant-v5","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fork-pr-previews","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"revalidation-jwt","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-sso-scim","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"hobby-abuse-scan","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"dashboard-inbox","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-signup","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-dual-write","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-enabled","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"approve-review-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-metadata","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"sso-setup-deadline-banner","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-serve","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"live-agents","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false}],"privacy":{"consentBanner":{"enabled":true}},"googleFontsInlined":false},"customCss":[{"filePath":"custom.css","content":"@font-face{font-family:'JobHandy Display';src:url('https://cdn.prod.website-files.com/69b933d003ce13513e3316b1/69b93f6625e131cbe61fab09_GT-Walsheim-black.woff2') format('woff2');font-style:normal;font-weight:900;font-display:swap}#page-title{font-family:'JobHandy Display', 'Satoshi', 'Poppins', sans-serif;font-weight:900;line-height:1}html.dark{--gray-400: 255 255 255;--gray-500: 255 255 255}"}],"page":{"pagePath":"de/operations/support","slug":"/de/operations/support","pageMetadata":{"title":"Support und Eskalation","sidebarTitle":"Support","description":"Erstellen Sie vor der Eskalation eines Integrationsproblems über den etablierten JobHandy-Supportkanal einen vollständigen und sicheren Diagnosedatensatz.","href":"/de/operations/support"},"description":{"compiledSource":"\"use strict\";\nconst {jsx: _jsx} = arguments[0];\nconst {useMDXComponents: _provideComponents} = arguments[0];\nfunction _createMdxContent(props) {\n const _components = {\n p: \"p\",\n ..._provideComponents(),\n ...props.components\n };\n return _jsx(_components.p, {\n children: \"Erstellen Sie vor der Eskalation eines Integrationsproblems über den etablierten JobHandy-Supportkanal einen vollständigen und sicheren Diagnosedatensatz.\"\n });\n}\nfunction MDXContent(props = {}) {\n const {wrapper: MDXLayout} = {\n ..._provideComponents(),\n ...props.components\n };\n return MDXLayout ? _jsx(MDXLayout, {\n ...props,\n children: _jsx(_createMdxContent, {\n ...props\n })\n }) : _createMdxContent(props);\n}\nreturn {\n default: MDXContent\n};\n","frontmatter":{},"scope":{}},"pageType":"default","mdx":{"mdxSource":{"compiledSource":"\"use strict\";const{Fragment:_Fragment,jsx:_jsx,jsxs:_jsxs}=arguments[0];const{useMDXComponents:_provideComponents}=arguments[0];function _createMdxContent(props){const _components={a:`a`,code:`code`,li:`li`,ol:`ol`,p:`p`,pre:`pre`,span:`span`,tbody:`tbody`,td:`td`,th:`th`,thead:`thead`,tr:`tr`,ul:`ul`,..._provideComponents(),...props.components},{CodeBlock,Heading,Table,Warning}=_components;if(!CodeBlock)_missingMdxReference(`CodeBlock`,true);if(!Heading)_missingMdxReference(`Heading`,true);if(!Table)_missingMdxReference(`Table`,true);if(!Warning)_missingMdxReference(`Warning`,true);return _jsxs(_Fragment,{children:[_jsx(_components.p,{children:`Verwenden Sie den für Ihre Organisation etablierten JobHandy-Kunden- oder Integrationssupportkanal. Der Public-API-Vertrag definiert keine allgemeingültige Support-E-Mail-Adresse; deshalb wird auf dieser Seite keine erfunden.`}),`\n`,_jsx(Heading,{level:`2`,id:`vor-der-eskalation`,children:`Vor der Eskalation`}),`\n`,_jsxs(_components.ol,{children:[`\n`,_jsxs(_components.li,{children:[`Reproduzieren Sie das Problem, sofern sicher möglich, mit einer neuen `,_jsx(_components.code,{children:`X-Request-ID`}),`.`]}),`\n`,_jsxs(_components.li,{children:[`Prüfen Sie die Hinweise unter `,_jsx(_components.a,{href:`/de/operations/troubleshooting`,children:`Troubleshooting`}),`.`]}),`\n`,_jsx(_components.li,{children:`Bestätigen Sie OpenAPI-Version und Endpoint-Pfad.`}),`\n`,_jsxs(_components.li,{children:[`Lesen Sie die Ressource nach einem Write-Timeout oder `,_jsx(_components.code,{children:`409`}),` erneut.`]}),`\n`,_jsx(_components.li,{children:`Entfernen Sie Secrets und unnötige personenbezogene Daten aus den Diagnosedaten.`}),`\n`]}),`\n`,_jsx(Heading,{level:`2`,id:`erforderlicher-diagnosedatensatz`,children:`Erforderlicher Diagnosedatensatz`}),`\n`,_jsxs(Table,{children:[_jsx(_components.thead,{children:_jsxs(_components.tr,{children:[_jsx(_components.th,{children:`Information`}),_jsx(_components.th,{children:`Beispiel`})]})}),_jsxs(_components.tbody,{children:[_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`UTC-Zeitstempel`}),_jsx(_components.td,{\"data-numeric\":`true`,children:_jsx(_components.code,{children:`2026-08-27T14:30:12.418Z`})})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`HTTP-Methode`}),_jsx(_components.td,{children:_jsx(_components.code,{children:`POST`})})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`Pfadtemplate`}),_jsx(_components.td,{children:_jsx(_components.code,{children:`/orders/{id}/decision`})})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`HTTP-Status`}),_jsx(_components.td,{\"data-numeric\":`true`,children:_jsx(_components.code,{children:`409`})})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`API-Fehlercode`}),_jsx(_components.td,{children:_jsx(_components.code,{children:`ORDER_ALREADY_DECIDED`})})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`Request-ID`}),_jsx(_components.td,{children:_jsx(_components.code,{children:`018f3d9a-7dfb-7a23-b4b4-9f7e4b19d4b4`})})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`Tenant-Kontext`}),_jsx(_components.td,{children:`Tenant-ID, wenn relevant und zulässig`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`Dry Run`}),_jsxs(_components.td,{children:[_jsx(_components.code,{children:`true`}),` oder `,_jsx(_components.code,{children:`false`})]})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`Versuche`}),_jsx(_components.td,{children:`Anzahl und Request-IDs`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`Client-Version`}),_jsx(_components.td,{children:`Integrationsrelease und übernommene OpenAPI-Version`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`Reproduktion`}),_jsx(_components.td,{children:`Bereinigte Schritte und erwartetes Verhalten`})]})]})]}),`\n`,_jsx(Heading,{level:`2`,id:`nicht-senden`,children:`Nicht senden`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsx(_components.li,{children:`API-Keys`}),`\n`,_jsx(_components.li,{children:`Screenshots aus dem Secret Manager`}),`\n`,_jsx(_components.li,{children:`vollständige Payroll-Dateien, sofern sie nicht ausdrücklich über einen freigegebenen sicheren Kanal angefordert wurden`}),`\n`,_jsx(_components.li,{children:`sachfremde Vorfallsanhänge`}),`\n`,_jsx(_components.li,{children:`vollständige Mitarbeiter-Payloads, wenn IDs und Feldnamen ausreichen`}),`\n`,_jsx(_components.li,{children:`uneingeschränkte Produktionslogs`}),`\n`]}),`\n`,_jsx(Heading,{level:`2`,id:`eskalationsvorlage`,children:`Eskalationsvorlage`}),`\n`,_jsx(CodeBlock,{filename:``,numberOfLines:`18`,language:`text`,children:_jsx(_components.pre,{className:`shiki shiki-themes github-light github-dark`,style:{backgroundColor:`#fff`,\"--shiki-dark-bg\":`#24292e`,color:`#24292e`,\"--shiki-dark\":`#e1e4e8`},language:`text`,children:_jsxs(_components.code,{language:`text`,numberOfLines:`18`,children:[_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`Betreff: JobHandy API - \u003cOperation> - \u003cFehlercode>`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`UTC-Zeit:`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`Umgebung: Öffentliche Produktions-API`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`Client-Release:`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`OpenAPI-Version:`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`Methode und Pfad:`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`HTTP-Status:`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`Fehlercode:`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`Request-ID:`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`Tenant-Kontext:`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`Dry Run:`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`Erwartetes Ergebnis:`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`Tatsächliches Ergebnis:`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`Reproduktionsschritte:`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`Bereits ausgeführte Retries oder Reconciliation:`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`Bereinigte Nachweise beigefügt:`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{})})]})})}),`\n`,_jsx(Warning,{children:_jsx(_components.p,{children:`Erzeugen Sie bei einem mehrdeutigen Write-Ergebnis keine zweite Mutation, nur um eine eindeutigere Fehlermeldung zu erhalten. Lesen Sie die Ressource erneut und geben Sie sowohl die Request-ID des Schreibvorgangs als auch die der Reconciliation an.`})})]})}function MDXContent(props={}){const{wrapper:MDXLayout}={..._provideComponents(),...props.components};return MDXLayout?_jsx(MDXLayout,{...props,children:_jsx(_createMdxContent,{...props})}):_createMdxContent(props)}return{default:MDXContent};function _missingMdxReference(id,component){throw new Error(`Expected `+(component?`component`:`object`)+\" `\"+id+\"` to be defined: you likely forgot to import, pass, or provide it.\")}","frontmatter":{},"scope":{"codeStyling":{"theme":{"light":"github-light","dark":"github-dark"}},"config":{},"pageMetadata":{"title":"Support und Eskalation","sidebarTitle":"Support","description":"Erstellen Sie vor der Eskalation eines Integrationsproblems über den etablierten JobHandy-Supportkanal einen vollständigen und sicheren Diagnosedatensatz.","href":"/de/operations/support"}}},"mdxSourceWithNoJs":null},"mdxExtracts":{"tableOfContents":[{"title":"Vor der Eskalation","slug":"vor-der-eskalation","depth":2,"children":[]},{"title":"Erforderlicher Diagnosedatensatz","slug":"erforderlicher-diagnosedatensatz","depth":2,"children":[]},{"title":"Nicht senden","slug":"nicht-senden","depth":2,"children":[]},{"title":"Eskalationsvorlage","slug":"eskalationsvorlage","depth":2,"children":[]}],"codeExamples":{}},"jsLinks":[],"subdomain":"jobhandy","siteName":"JobHandy Developers","title":"Support und Eskalation - JobHandy Developers","navMaps":{"firstHrefInVersion":{},"firstHrefInLanguage":{"en":{"href":"/operations/support","matchLevel":1},"de":{"href":"/de/operations/support","matchLevel":0}}},"lastModified":"2026-08-27T19:06:19.106Z","gitLastModified":"2026-08-27T19:05:59.000Z","originalFileLocation":"de/operations/support.mdx","locale":"de"},"headHtml":"\u003cscript data-mint-head>(function(){var d=document.documentElement,p=null;if(!p){try{p=localStorage.getItem(\"isDarkMode\")}catch(e){}if(p==='true')p='dark';else if(p==='false')p='light';if(p!=='light'\u0026\u0026p!=='dark'\u0026\u0026p!=='system')p=\"system\"}var r=p==='system'?(matchMedia(\"(prefers-color-scheme: dark)\").matches?'dark':'light'):p;d.classList.remove(r==='dark'?'light':'dark');d.classList.add(r);d.setAttribute(\"data-theme-preference\",p)})();\u003c/script>\u003cmeta data-mint-head name=\"description\" content=\"Erstellen Sie vor der Eskalation eines Integrationsproblems über den etablierten JobHandy-Supportkanal einen vollständigen und sicheren Diagnosedatensatz.\">\u003cmeta data-mint-head name=\"application-name\" content=\"JobHandy Developers\">\u003cmeta data-mint-head name=\"generator\" content=\"Mintlify\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/jobhandy/SP5ZgDt4U4Hbtqxi/_generated/favicon/android-chrome-192x192.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"apple-touch-icon\" type=\"image/png\" sizes=\"180x180\" href=\"/mintlify-assets/_mintlify/favicons/jobhandy/SP5ZgDt4U4Hbtqxi/_generated/favicon/apple-touch-icon.png\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/jobhandy/SP5ZgDt4U4Hbtqxi/_generated/favicon/favicon-16x16.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/jobhandy/SP5ZgDt4U4Hbtqxi/_generated/favicon/favicon-32x32.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/jobhandy/SP5ZgDt4U4Hbtqxi/_generated/favicon/favicon.ico\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/jobhandy/SP5ZgDt4U4Hbtqxi/_generated/favicon-dark/android-chrome-192x192.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/jobhandy/SP5ZgDt4U4Hbtqxi/_generated/favicon-dark/favicon-16x16.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/jobhandy/SP5ZgDt4U4Hbtqxi/_generated/favicon-dark/favicon-32x32.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/jobhandy/SP5ZgDt4U4Hbtqxi/_generated/favicon-dark/favicon.ico\" media=\"(prefers-color-scheme: dark)\">\u003cmeta data-mint-head property=\"og:title\" content=\"Support und Eskalation - JobHandy Developers\">\u003cmeta data-mint-head property=\"og:description\" content=\"Erstellen Sie vor der Eskalation eines Integrationsproblems über den etablierten JobHandy-Supportkanal einen vollständigen und sicheren Diagnosedatensatz.\">\u003cmeta data-mint-head property=\"og:site_name\" content=\"JobHandy Developers\">\u003cmeta data-mint-head property=\"og:url\" content=\"https://developers.jobhandy.io/de/operations/support\">\u003cmeta data-mint-head property=\"og:type\" content=\"website\">\u003cmeta data-mint-head property=\"og:image\" content=\"https://jobhandy.mintlify.site/_mintlify/api/og/v2?division=Betrieb\u0026amp;title=Support+und+Eskalation\u0026amp;description=Erstellen+Sie+vor+der+Eskalation+eines+Integrationsproblems+%C3%BCber+den+etablierten+JobHandy-Supportkanal+einen+vollst%C3%A4ndigen+und+sicheren+Diagnosedatensatz.\u0026amp;theme=084c06ca2711223b8e18ec62\u0026amp;signature=75d4bca8295c8927ff6508b161b1699cc48181c7baae8744364b8ea6455edef0\">\u003cmeta data-mint-head property=\"og:image:width\" content=\"1200\">\u003cmeta data-mint-head property=\"og:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"twitter:card\" content=\"summary_large_image\">\u003cmeta data-mint-head name=\"twitter:title\" content=\"Support und Eskalation - JobHandy Developers\">\u003cmeta data-mint-head name=\"twitter:description\" content=\"Erstellen Sie vor der Eskalation eines Integrationsproblems über den etablierten JobHandy-Supportkanal einen vollständigen und sicheren Diagnosedatensatz.\">\u003cmeta data-mint-head name=\"twitter:image\" content=\"https://jobhandy.mintlify.site/_mintlify/api/og/v2?division=Betrieb\u0026amp;title=Support+und+Eskalation\u0026amp;description=Erstellen+Sie+vor+der+Eskalation+eines+Integrationsproblems+%C3%BCber+den+etablierten+JobHandy-Supportkanal+einen+vollst%C3%A4ndigen+und+sicheren+Diagnosedatensatz.\u0026amp;theme=084c06ca2711223b8e18ec62\u0026amp;signature=75d4bca8295c8927ff6508b161b1699cc48181c7baae8744364b8ea6455edef0\">\u003cmeta data-mint-head name=\"twitter:image:width\" content=\"1200\">\u003cmeta data-mint-head name=\"twitter:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"msapplication-config\" content=\"/mintlify-assets/_mintlify/favicons/jobhandy/SP5ZgDt4U4Hbtqxi/_generated/favicon/browserconfig.xml\">\u003cmeta data-mint-head name=\"apple-mobile-web-app-title\" content=\"JobHandy Developers\">\u003cmeta data-mint-head name=\"msapplication-TileColor\" content=\"#00505A\">\u003clink data-mint-head rel=\"canonical\" href=\"https://developers.jobhandy.io/de/operations/support\">\u003clink data-mint-head rel=\"alternate\" type=\"application/xml\" href=\"/sitemap.xml\">\u003clink data-mint-head rel=\"alternate\" type=\"text/markdown\" href=\"/de/operations/support.md\">\u003clink data-mint-head rel=\"alternate\" hreflang=\"de\" href=\"https://developers.jobhandy.io/de/operations/support\">\u003clink data-mint-head rel=\"alternate\" hreflang=\"en\" href=\"https://developers.jobhandy.io/operations/support\">\u003clink data-mint-head rel=\"alternate\" hreflang=\"x-default\" href=\"https://developers.jobhandy.io/operations/support\">\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https://developers.jobhandy.io/#organization\",\"name\":\"JobHandy Developers\",\"url\":\"https://developers.jobhandy.io\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https://mintcdn.com/jobhandy/7JrsobpOBQPnQpU4/images/Jobhandy_Logo_green_white_RGB.png?fit=max\u0026auto=format\u0026n=7JrsobpOBQPnQpU4\u0026q=85\u0026s=a7e7a836fc983b471c30c9252f19ea28\"}},{\"@type\":\"WebSite\",\"@id\":\"https://developers.jobhandy.io#website\",\"name\":\"JobHandy Developers\",\"url\":\"https://developers.jobhandy.io\",\"publisher\":{\"@id\":\"https://developers.jobhandy.io/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https://developers.jobhandy.io/de/operations/support#webpage\",\"url\":\"https://developers.jobhandy.io/de/operations/support\",\"name\":\"Support und Eskalation\",\"description\":\"Erstellen Sie vor der Eskalation eines Integrationsproblems über den etablierten JobHandy-Supportkanal einen vollständigen und sicheren Diagnosedatensatz.\",\"dateModified\":\"2026-08-27T19:05:59.000Z\",\"isPartOf\":{\"@id\":\"https://developers.jobhandy.io#website\"},\"breadcrumb\":{\"@id\":\"https://developers.jobhandy.io/de/operations/support#breadcrumb\"}},{\"@type\":\"BreadcrumbList\",\"@id\":\"https://developers.jobhandy.io/de/operations/support#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Betrieb\",\"item\":\"https://developers.jobhandy.io/de/operations/tooling-openapi\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support und Eskalation\",\"item\":\"https://developers.jobhandy.io/de/operations/support\"}]},{\"@type\":[\"Article\",\"TechArticle\"],\"@id\":\"https://developers.jobhandy.io/de/operations/support#article\",\"headline\":\"Support und Eskalation\",\"name\":\"Support und Eskalation\",\"description\":\"Erstellen Sie vor der Eskalation eines Integrationsproblems über den etablierten JobHandy-Supportkanal einen vollständigen und sicheren Diagnosedatensatz.\",\"url\":\"https://developers.jobhandy.io/de/operations/support\",\"mainEntityOfPage\":{\"@id\":\"https://developers.jobhandy.io/de/operations/support#webpage\"},\"dateModified\":\"2026-08-27T19:05:59.000Z\",\"publisher\":{\"@id\":\"https://developers.jobhandy.io/#organization\"},\"isPartOf\":{\"@id\":\"https://developers.jobhandy.io#website\"}}]}\u003c/script>\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@type\":\"WebSite\",\"name\":\"JobHandy Developers\",\"publisher\":{\"@type\":\"Organization\",\"name\":\"JobHandy Developers\"},\"provider\":{\"@type\":\"Organization\",\"name\":\"Mintlify\",\"url\":\"https://mintlify.com\"}}\u003c/script>","agentPointerHref":"/de/operations/support.md","siteName":"JobHandy Developers","nav":{"global":null,"directory":"card","languages":[{"language":"en","default":true,"pages":[{"title":"en","href":"/operations/support"}]},{"language":"de","navbar":{"links":[{"href":"https://www.jobhandy.io","label":"JobHandy"},{"href":"https://app.jobhandy.io/admin","label":"Administration"}],"primary":{"type":"button","label":"JobHandy öffnen","href":"https://app.jobhandy.io"}},"tabs":[{"tab":"Dokumentation","groups":[{"group":"Erste Schritte","pages":[{"title":"JobHandy Public API","sidebarTitle":"Einführung","mode":"wide","href":"/de/get-started/introduction"},{"title":"API-Schlüssel erstellen und verwalten","sidebarTitle":"API-Schlüsselverwaltung","mode":"wide","href":"/de/get-started/api-key-management"},{"title":"Authentifizierung und Zugriffsscope","sidebarTitle":"Authentifizierung","href":"/de/get-started/authentication"},{"title":"Quickstart","sidebarTitle":"Quickstart","mode":"wide","href":"/de/get-started/quickstart"},{"title":"Go-live-Checkliste","sidebarTitle":"Go-live-Checkliste","href":"/de/get-started/go-live-checklist"}]},{"group":"Architektur \u0026 Konzepte","pages":[{"title":"Architektur und Ressourcenmodell","sidebarTitle":"Architektur \u0026 Ressourcenmodell","mode":"wide","href":"/de/concepts/architecture-resource-model"},{"title":"Begriffe","sidebarTitle":"Begriffe","href":"/de/concepts/terminology"},{"title":"Umgebungen und Tests","sidebarTitle":"Umgebungen \u0026 Tests","href":"/de/concepts/environments-testing"},{"title":"Tenant-Scope und Ressourcenzuordnung","sidebarTitle":"Tenant-Scope","href":"/de/concepts/tenant-scope"},{"title":"Request- und Response-Konventionen","sidebarTitle":"Request \u0026 Response","href":"/de/concepts/request-response"},{"title":"Datentypen und Formate","sidebarTitle":"Datentypen \u0026 Formate","href":"/de/concepts/data-types-formats"},{"title":"Pagination, Filterung und Sortierung","sidebarTitle":"Pagination \u0026 Filterung","mode":"wide","href":"/de/concepts/pagination-filtering"},{"title":"Dry-Run-Validierung","sidebarTitle":"Dry Runs","href":"/de/concepts/dry-runs"},{"title":"Request-IDs und Korrelation","sidebarTitle":"Request-IDs","href":"/de/concepts/request-ids"},{"title":"Retries, Idempotenz und mehrdeutige Ergebnisse","sidebarTitle":"Retries \u0026 Idempotenz","mode":"wide","href":"/de/concepts/retries-idempotency"},{"title":"Fehlerbehandlung","sidebarTitle":"Fehlerbehandlung","mode":"wide","href":"/de/concepts/error-handling"},{"title":"Rate Limits und Backoff","sidebarTitle":"Rate Limits","href":"/de/concepts/rate-limits"},{"title":"Sicherheit und Datenschutz","sidebarTitle":"Sicherheit \u0026 Datenschutz","href":"/de/concepts/security-data-protection"},{"title":"Funktionen und Einschränkungen","sidebarTitle":"Funktionen \u0026 Einschränkungen","mode":"wide","href":"/de/concepts/capabilities-limitations"},{"title":"Versionierung und Kompatibilität","sidebarTitle":"Versionierung","href":"/de/concepts/versioning"}]},{"group":"Integrationsleitfäden","pages":[{"title":"Mitarbeiter synchronisieren","sidebarTitle":"Mitarbeiter synchronisieren","mode":"wide","href":"/de/guides/sync-employees"},{"title":"Mitarbeiter-Offboarding","sidebarTitle":"Mitarbeiter-Offboarding","href":"/de/guides/employee-offboarding"},{"title":"Bestellungen und HR-Entscheidungen verarbeiten","sidebarTitle":"Bestellungen verarbeiten","mode":"wide","href":"/de/guides/process-orders"},{"title":"Mitarbeitervorfälle verwalten","sidebarTitle":"Vorfälle verwalten","mode":"wide","href":"/de/guides/manage-incidents"},{"title":"Divisionshierarchien verwalten","sidebarTitle":"Divisionen verwalten","mode":"wide","href":"/de/guides/manage-divisions"},{"title":"Payroll-Exportdokumente abrufen","sidebarTitle":"Payroll-Exporte","mode":"wide","href":"/de/guides/payroll-exports"},{"title":"API-Keys rotieren","sidebarTitle":"API-Keys rotieren","href":"/de/guides/rotate-api-keys"}]},{"group":"Betrieb","pages":[{"title":"Tooling und OpenAPI","sidebarTitle":"Tooling \u0026 OpenAPI","href":"/de/operations/tooling-openapi"},{"title":"Troubleshooting","sidebarTitle":"Troubleshooting","mode":"wide","href":"/de/operations/troubleshooting"},{"title":"Häufig gestellte Fragen","sidebarTitle":"FAQ","description":"Antworten auf häufige Fragen zu Zugangsdaten, Umgebungen, Scope, Requests, Ressourcen, Retries und Betrieb.","href":"/de/operations/faq"},{"title":"Support und Eskalation","sidebarTitle":"Support","href":"/de/operations/support"},{"title":"API-Changelog","sidebarTitle":"Changelog","description":"Verfolgen Sie Änderungen an API und Schemas, Auswirkungen auf Clients, Deprecations und Migrationsanforderungen.","href":"/de/operations/changelog"}]}]},{"tab":"API-Referenz","pages":[{"title":"API-Referenz","href":"/de/api-reference/overview"}]}]}]},"basePath":"","title":"Support und Eskalation - JobHandy Developers","buildId":"dpl_596ePT575z4qnAFksq1biRW97aLY","deploymentId":"dpl_596ePT575z4qnAFksq1biRW97aLY","dynamics":[],"chunks":[]}
